Horseshoe Casino Indiana

Watched Motown group "Human Nature" at the Venue on January 10, 2010. They were very good and the Venue is a very nice facility, we plan on going back to see another show. The same can't be said about the casino though. First parking was a nightmare, it took 20 minutes to find a spot. The lower levels were blocked so you had to enter on level 6, which was full. We had to go the the top, only to see it was full also. We then worked are way back down to find many spots open on level 4, poor organization. The casino was very crowded and smokey. Drink service was very slow, over 20 min., the waitress warned us beforehand though, she said only one bartender for twelve waitresses(understaffed). Very dirty with trash at all the games and about 5% of the video poker games were inoperable. Bathrooms were disgusting with no toilet paper in the stalls, inexcusable. This was the second time there since the remodel and it was just as dirty as last time, we won't be going back to gamble only to the Venue. Will travel futher south to the Majestic to gamble, they are much cleaner and less crowded.